I’ve Never Liked Surprise Parties

Problem:

This client’s project came to Mike after it was started by another builder. The home was already $30,000 over budget without any specifically defined reason. The main beam for the great room arrived and it was the wrong one. The architect proposed building a soffit around the beam. The client was unhappy and decided to terminate the current builder and bring in Mike Hall to finish the job.

 

Solution:

When Mike took over this project, two things were obvious. First, the project finances were not totally disclosed to the client. Mike quickly corrected this problem by bringing total transparency to the client. Secondly, the client felt forced to accept a major architectural feature that was incorrectly ordered. Mike did not want the architect to try to correct the problem with a work around, so he contacted the vendor to return the beam and re-order the correct beam. Mike arranged for an accelerated delivery so that no time was lost.